I have called customer service to arrange for the removal of a sleep number bed. I explicitly told customer service I was not replacing the bed. I was quoted fees by one of the stores, I was quoted a price by customer service, I had to receive call backs as your were busy and when I was called back, I was disconnected. When i finally was able to talk to customer service, I was told the bed is only removed if I buy another one. Your poor reviews are warranted.