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I bought 50 pairs of shoes from Coolcept for my business and I received 29 pairs of shoes that were all faulty. Burn marks, dirty, glue all over shoes, torn and jagged inner soles, heels faulty. Coolcept first response was to offer a 10% refund. For what I ask. For sending 50 pairs of shoes all squashed into one box & faulty. Pink pong emailing with offers of 10% refund, and now if I send shoes back will refund. I have to pay for shoes to be sent back, which doubles the cost of the shoes. No help from Aliexpress as they protect the seller. Their buyer protection is just bogus. In saying this, I have dealt with other sellers on this site and their shoes and service has been outstanding. Its just this one seller that people should be very wary of buying from as he knew the conditions of the shoes but sent them anyway. All he sees is the $ and not the impact it has on the people buying from him.
Susan K.'s review of Alibaba earned 6 Very Helpful votes
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Hi Susan, I am sorry to learn about your unhappy experience on AliExpress.
Since the inquiry is about a dispute case on AliExpress, not Alibaba.
Please be advised that currently we have AliExpress online service team to assist you with this problem, which provides 24*7 online chat service to resolve your problem faster. You are suggested to contact the relevant team via: http://www.aliexpress.com/help/newContactUs.htm. Thanks for your cooperation!
I am sure that they will do their best to assist you!