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SUSAN D.

Contributor Level

Total Points
183

2 Reviews by SUSAN

  • JustFab

8/23/23
Verified purchase

The website is easy to use, the products are good value, and the customer service is excellent. For whatever reason, my feet love their shoes! You're not going to find high-end merchandise here, but it's pretty good for the very reasonable prices. This is NOT a scam company in China. Order and enjoy!

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Bonnie S. – JustFab Rep

Hello Susan,

We are glad to hear about your amazing feedback regarding our website, merchandise, pricing, and Member Services! We appreciate you taking the time to share your experience with others. Have a great day!

Best,
Bonnie

  • WhatsMode

4/15/19

I ordered several items in Jan. 2019 after spotting some red boots, then noticed after submitting the order that they would ship from China. After reading many negative reviews, my expectations were really low. However, all the items did come; the last item shipped March 25,2019. I don't think this site is a scam, BUT:
1. Be aware that these items are shipping from China. It will take longer to arrive, as any international shipment would.
2. The prices are low, so don't expect high-end quality. The goods are made in China, sometimes Taiwan, but so is everything else these days. That being said, I love my red boots and will get about as much fun out of them as they cost me.
3. The sizes for clothes may be great for tiny little Chinese ladies, but size up at least one, possibly two sizes, for real women in America.
4. Their customer service folks are poor at communicating in English. I got answers to my questions that didn't exactly make sense...
5. The tracking numbers that are given do not work in the USPS system, because they refer to a different shipping network. My last shipment had labels that indicated it left Shanghai on Jcex, went through Aramex to Europe, and Newgistics to the USPS. The tracking numbers all corresponded, and matched the one I was given.
6. If you are dissatisfied with something, God help you. It would not be worth returning the item to China.
So, to sum up, while this is not exactly a scam, I do not recommend ordering from any site in China, due to the logistics and communication difficulties. Find a good site in the U.S. that carries what you want, has good reviews, and has a good return policy.

SUSAN Has Earned 23 Votes

Susan D.'s review of WhatsMode earned 23 Very Helpful votes

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