Susan D.

Last year, I prefer a long coat online and on sale from cross country. I had been searching for a coat for some time that was rain proof, wind proof, and cold weather proof. The coat arrived and I was so excited. Well the zipper kept getting stuck and finally wouldn't budge, so I contacted the customer service department and asked them to replace the zipper. They requested that I take a picture of the zipper on the coat. Due to the fact that I work 12 hour shifts, I was often too tired to do anything but sleep, but was determined to get it done because I love the coat. One day, not long after my contact with the customer service department, I came home after a long days work and found a package on my doorstep. It was from cross country. It was a replacement. They sent me a new coat. How awesome was that. Thank you cross country. I really needed that for this New England climate. You went above and beyond. It is very much appreciated.

This past Christmas I had been working many long hours. I didn't have time or energy for shopping but have grand young children. I orderd many things online from Walmart that was during black Friday and cyber Monday. I had most everything sent to the store and picked them up on my one day off. There was a young man in the online pick department was was just fantastic. He was courteous, friendly, and highly efficient. That made my Christmas shopping experience was pleasant. He was there each time I went to pick up merchandise that I ordered. He ad a smile on his face and was happy to be there. It was always very early because I wanted to avoid long line. He greatly reflected the spirit of Christmas and Walmart.

I ordered a butterfly sleeve dress which they much later said was out of stock, offer to redeem money paid, then never did, and when I tried to find the email in my account to inquire it was gone