susan c.

Here is my new review. You must keep writing more and more honest reviews about your experience with this company. They do not like negative reviews. Find other websites and write your reviews there as well. Do not take their word at face value. You must be proactive to get a refund. Once you get an agreement in writing about a refund, make sure to get it in writing from them that they have agreed to a full refund and/or have credited your acct. You can then go to your bank and dispute the charges. Do not let go and expect them to do the right thing. Keep writing and staying on top of your refund. In my experience it worked, but I was diligent. Then they wanted me to change my review, so I have to two stars. See it is changed.! Dear Susab

We are sorry for your shopping experience.

You are a valued customer, and we are committed to providing you with the best service possible.

For order H************** that you are not satisfied with the item, we have finished refund in full USD61.71 to your credit card on date 2016-08-30 10:59:32.

For order H**************, we have shipped out as below: it's in transit now.

We are now also specially arranging full refund USD64.93 to your credit card this time.

Tracking number: LT*******CN, shipping method: RUEUB,
Tracking site: http://new.17track.net/en shipping date: 2016-08-20 02:25:44, estimated time: 7-15 business days,
Sku*quantity: ******* * 1,

For the above 2 items, you can keep them and don't need to return to us.

Normally customer needs to return item to us for the full refund.

Since we have specially arranged full refund for you, we hope you can understand us and wait for the refund.

It's credit card refund, it takes time to appear to your bank account.

The time for the refund to appear to your account depends on the credit card payment.

We hope you can kindly wait for it.

Many thanks for your understanding.

Best Regards

*

Rosewholesale Customer Service

http://www.rosewholesale.com/

*Personal information redacted by admin

I ordered a dark auburn wig, with wispy bangs, and a slight wavy style. The wig that came was ORANGE, long bangs way over my eyes, Wig also was super curly and the cardboard head piece was showing through. It was not my fault the wrong color wig was sent with other issues. They should stand behind their product. Amazon does without any problems. They want you to send pictures, and pay for shipment back to China.