Chili's has been one of my favorite places to eat in the last few years. Today I took my brother out for his birthday. A big mistake. The whole time we were there a young child was screaming at the top of his lungs. Not crying - blood-curdling screams! Enough is enough! The waitress was nice to us at first but when I asked her to bring over a manager, everything changed. Her reply was that she could get a manager but there was nothing they could do about a screaming child.
Amazing how many other restaurants can do something! She seemed offended because I had asked her to do that, and sent another waitress over to attend to us. We were going to have dessert but I decided to forget it. We were being rushed out. On my way out, I stopped by the hostess station and told her the problem. The hostess apologized and said that she would get a manager, but we were already leaving so it was a moot point.