Summer P.

We need to fix our subwoofer - no more sound. So I called this morning, Harrison answered my call right away. He was very patient and knowledgeable. He gave me a reasonable quote and tell me if their technician can't fix the problem, there is no charge at all. But unfortunately my husband decided to get a used subwoofer on Craigslist soon after Harrison had set up the appointment on monday(4/2) afternoon. I had to call back to cancel my appointment. Harrison was a little disappointed, but still being very polite. I'll definitely use their services in the future when there is a need.

The below is my yelp review about their certified auto shop - "Alpha and Omega Automotive Repair"(A&O) that fixed my car, I posted my review on 3/14/2018 and updated on 3/18):
I'm so glad I found this trustworthy auto repair shop. Thanks for the yelp reviewers to share their pleasing experience! Also this shop(A&O) is certified by repairpal.com. Actually that's how I found it. Then checked with yelp to see what their customers said about this business. Amazingly, no bad words at all. Nowadays it's extremely hard to gain the full trust from every customer, but they made it, so far. Because of their outstanding credit, I believed them completely. Yesterday I left my Honda Accord in the shop. This afternoon I went to pick my car. Everything was perfect. The oil pan was replaced and the fault A/C worked again. I did a quote at Sears before. Although sears' price for the oil pan replacement of my 2007 Honda Accord was cheaper. I still chose this auto shop because of all the 5-star reviews. I think it's worth paying more to a credible business. Unfortunately lots of business owners don't realize - a good reputation is priceless. Once it's destroyed, it's so hard to do business.
By the way, I made my appointment with A&O via repairpal.com. This website states: they'll give you a guaranteed fair price range for your auto repairs if you go to their certified shops. So I gave them a call to find out why the certified shop charged more than their guaranteed price range. The answer from repair.com: "Yes, our online estimate price range is guaranteed. We will send you a refund of the difference." Wow! A big big surprise! They keep their words precisely. I'm going to use this website to book all my future auto repair appointments. So I don't need to worry about I might get overpriced. Remember, before you go to an auto shop, make sure to ask questions on repairpal.com to find out what your car's problems are and how much it would cost to fix them(repairpal's estimate). Then book your appointments with their certified shops. If anything wrong, call them. Repairpal will solve the issues for you. That's my experience.
In order to get people's attention to read my review, I purposely gave a 4-star to A&O instead of a 5-star because everyone rated as a 5-star except one 4-star. Actually, both repairpal.com and their certified shop A&O got a super 5-star in my heart.
Updated on 3/18/2018: Yesterday I got a small package from repairpal.com. They sent me a blue T-shirt and a handwriting thank-you note plus some small gifts(see the attached photos). I was moved very deeply. What a great company - they care about their customers so much!