Sumi J.

I just went through evacuation in the River Fire, here in CA. I tried to reach support and it took them over 12 hours to respond. (I didn't hear back until the next day) The only way to reach them is by email - no phone and no chat. In these cases, they should have some sort of emergency contact information.

Also, on this one sit, the home owner knew his home was in a "high risk fire zone" as he told me when I showed up for the sit. He even had over a page of detailed instructions in case i needed to evacuate. Which, I did need to do with his animals.

This should have been listed right in his listing for the sit. Trusted housesitters should require, (as is required in the sale of real estate), any and all risks, dangers, or issues with the property, right in the listing. This way, at least we can make an informed decision.

Having gone through the Thomas Fire a few years back, I never would have accepted this sit.

Besides that, the site is a good one. The home owners I've sat for are all great people. Trusted house sitters is a great idea, but I feel they need to iron out the support issue.

**** Support reached out to me, and unfortunately, like many businesses during this COVID time, they are short staffed. They've assured me that they've hired more people who are now in the training process and soon to come online.

Mrs. LI LY, at Guangzhou Dailusha Trading Co., Ltd, sold me a machine that never worked. I contacted them & they sent a video. I was able to get it to work only intermittently. It would work once, then not work the next time. They kept giving me different things to do and it was finally established that the handle on this machine was faulty. (There was a small screw that would drop out, causing it to malfunction) They promised to send a new one, but never did. They also stopped answering any of my emails/messages on Alibaba. I finally went to customer service with the complaint, but by then, my warranty had run out.

Save your money, I lost $1600 with Alibaba. I did have customer service contact me when I'd posted a negative review on another site, saying they'd look into it. That was 3 weeks ago and now, no response from them either. So besides the dishonest vendors, Alibaba's customer service doesn't do anything to rectify problems either.