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The customer service is terrible but for expensive products, this is just not acceptable. I gave feedback and a review and was given the following response. Typical automated replies from Kiehls customer service. After decades of loyalty to products that actually worked, I can't continue to support a company that does not care about its customer experience!
Tip for consumers:
That products are shipped on a regular basis with leaking and broken parts which the company no longer replaces as they used to. For a company that makes liquid products, shipping so poorly is just not acceptable!
Products used:
Face wash
Sujata S.'s review of Kiehl's earned 5 Very Helpful votes
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