Tracy S.

I don't even want to go into the bad experiences I had trying to order direct for the BOGO on a number of occasions in multiple years direct with Kiehl's. I have gotten to the point where I don't care what's going on over there. If Nordstrom mirror's Kiehl's sale price, fine. If they don't, fine as well. I just refuse to deal with the inevitable unjust nature of their return policy and "customer service" in general. They have reduced me to frigging air quotes. Their sensitive skin items do nothing to disturb my skin and help improve it exponentially, but I lost any desire to deal directly with them. I order from Nordstrom because I know they will back up any items sent to me from all brands they sell. I am so grateful Nordstrom carries all the items I use and has a customer service ethic you just do not find any longer. You would think Kiehl's, started in the 1800's would try to live up to some semblance of their long history but you will be mistaken and rue the day you chanced it with their unapologetic nature and ridiculously skewed "customer service" (God, air quotes again). Just get it from Nordstrom so you don't buy yourself a heaping serving of rage rather than a smooth transaction with options should an item have some defect or something unfortunate happened during shipping. You will regret not listening to this whole group of people saying the same thing.