We’re in this together! Stay safe with our COVID-19 guide

View
×
Developed in part with a grant from
the National Science Foundation

Sue V.

  • 1 Review
  • 2 Helpful Votes
  • 0 Thank Yous

Experience: Travel

Member since July 2016

  • Review

    1

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    145

Review Distribution

1 Review by Sue

7/13/16
This was my second time using this company and the LAST!!!! Not only did I use them I recommended my family and friends to book through them and we all had the same annoying issues. If you want to go on vacation and enjoy yourself without having to deal with customer serviced DO NOT use this site. To top matters off, I had to spend additional time on the phone with them after my trip and they raised their tone of their voice and told me oh well basically. If you provide a customer with specific inclusions and amenities they should automatically be available when you arrive on your cruise. We had to spend an hour on line to find out our specialty dining offer was NOT on our account. We were so disappointed since we were celebrating a birthday and wanted to use that dining for the occasion. The cruise line wouldn't honor the fine print i presented to them from BPC. They called BPC instead and told us they couldn't guarantee that we would be reimbursed. Upon returning home and being on hold with BPC, they said they told the rep from Royal Caribbean that we would be reimbursed and since we didn't use it we can't be. RIDICULOUS that they wouldn't even provide a small credit to the account for their mess up. The amount of time an energy and lack of accurate communication is so frustrating. Best part is the customer service man made it seem like it was my fault?! How about your company gets it together so this could have all been avoided...

Sue Has Earned 2 Votes

Sue V.'s review of BestPriceCruises earned a Fraud Buster vote

Sue V.'s review of BestPriceCruises earned a Very Helpful vote

Sue hasn’t received any thanks yous.

Sue doesn’t have any fans yet.

Sue isn’t following anybody yet.

Similar Reviewers on Sitejabber

aaronb270
5/12/20

I have used this company for almost 15 years to book every cruise I have ever taken. Now, they...

jasona236
6/25/19

I booked 2 Royal Caribbean cruises with this company. As soon as I read their" terms and...