I booked 2 Royal Caribbean cruises with this company. As soon as I read their" terms and conditions" that involved a large cancellation fee, despite being in the free cancellation window with the cruise line, I immediately declined the terms and conditions. When you decline their terms & conditions they are supposed to cancel your cruise. If you accept them you are bound to the large cancellation fee. Good thing I didn't accept the terms and conditions right? WRONG, they are extorting the same fee from me regardless. We have requested cancellation but they will not cancel it without a copy of all of your credit card info so that they can steal $200 from you. Run run run away and tell everyone you care about to book through another agency. Royal Caribbean has done nothing to assist so far because apparently they ok with their affiliates mistreating their customers and engaging in illegal behaviour and storing your personal information. I have filed a complaint with the FTC and probably have to take legal action as they will not cancel it and final payment due soon. I will be out a lot of money that I will seek to recover from them. Good thing that I'm not just bound to mediation as laid out in the terms and conditions because I declined them.. If anyone has had a similar experience please contact me. Let's stop companies like this! Horrible scammers.