Sudha H.

Recently I had visited this salon at 15 Resolution Drive in Brampton, ON, to get my hair coloured. The service is very bad and I was treated as a piece of dirt. The attitude of the staffs is extremely rude and the manager of the store is so indifferent. To top it they charged me $69 for only colouring my hair partially saying since the rest of the hair had stains of henna, it could not be coloured as according to the girl who attended me said "then my hair would burn". I did not exactly understand what she meant. Then once she asked me to come over to wash the colour off my hair, I asked her if it's ok to leave my handbag on the adjacent counter to which she said it's ok to leave it there. As there was a barrier(sort of a partial screen) between the washing area and the seating area where they actually do the colouring and stuff, I could not see what was going on, at the other side. I left it there as there was no other customer at that point in the salon excepting one other staff and the manager herself. Then once I was done and went to pay the cash, when I opened my handbag, lo and behold, my entire cash was GONE! After making the payment with my card, I came out. Then I and my husband called the security guard and explained the whole thing to them. They asked me to show where I was sitting in the salon and where I had left my handbag. While leaving the store the manager of the store asks me "is everything ok?" though she knew I had lost my money in the salon. She neither tried to help me find the cash previously and had kept chatting and giggling with the staff who had attended me. So impolite and indifferent she was! Then after we left the store, after a while, this manager calls me over the phone saying she just found the money in her store! So once the guards arrived, I told them what she said and we went once again to the salon. Upon arriving I learned that the money had somehow magically found a place between two poles (may be it jumped out of handbag to do this)?! The manager told me "see it was here, I found it between these two poles, it must have fallen from your hand here". Some wonders happening in the store may be, I thought, as when there was no cash left in my handbag, it found its place between the poles!. So I collected my cash and came out. The guards told there are apparently no customer visiting this store. It seems and I learned very rarely people are seen visiting this store and they also told me one more thing that the cash disappearing from my handbag was the inside thing, meaning one of the salon people themselves had robbed my cash. This said, after a while of having left the store, the manager probably panicked that I might take this to the next level. Only then, she phoned me twice to apologize. The amount they stole was almost $100. All this wasted my precious amount of time (4 hours in total)! This they did having been told in the beginning itself that I had to leave for a studio to get some family pics taken which I did eventually, reaching the studio just in time before it was about to close. Nevertheless, I shall never again visit any Smart style salon in future.

Recently I had a bad experience of online shopping at Walmart as ALL the items I had ordered online were ALL shipped to a different address and my precious time was wasted on commuting to pick up my stuff. This is because I was told that they cannot cancel the order as the items were already in transit. Upon this Walmart has charged me twice. This I found to be very annoying as this shows that this website is no longer secure for online shopping.

Also despite the fact that certain items were to be shipped free of charge by Canada Post, when I tried to speak to a customer service representative of Walmart, I was told very rudely that it's not possible to refund even a small amount and at the end said she'll try to send the excess amount they had charged to my card. As of now it has been four days since I spoke to her and this amount has not yet reached my card.

Even though the amount they owe me may be trivial, it's the trust and a customer that they've lost in this process, leave alone my precious time & cost that I lost in commutation and the inconvenience that they put me in to collect my items from some other address. They simply DO NOT CARE FOR THE CUSTOMER. After this ridiculous incident, I'll never again shop with Walmart.