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1 Review by Stuart

Dot & Bo

Dot & Bo

9/27/14

I ordered to large pieces of furniture, one arrived in about 5 weeks, the other 8 weeks, both said 3-4 weeks.
Both boxes arrived in awful condition, ripped, partially opened and looked like they had been dragged here.
Both pieces of furniture were of the rustic style so a few minor dings or scratches were ok, gave them more character. If I had ordered more formal or modern I might have been a whole lot unhappier with the condition.
I did not contact Dot & Bo to ask for replacements or to say how poorly packed the furniture was. I just didn't want to deal with it and wait for new ones to come.
The first, The Industrial Roll shelf, went together easily and no broken or missing parts. A nice piece and I am ok with it.
The second piece, the Rolling Rustic Bookshelf, made from iron, tin and wood, had some issues. It was bent and I had to really work at forcing the pieces together. I was very pleased all the small screws were present as the box had several open areas and they could have easily fallen out. Biggest issue was 2 feet fell off as I was screwing in the casters. They were very poorly spot welded. I plan on putting them back on with epoxy and hopefully they will hold.
Overall I like the look of the furniture but I feel they could have done a better job on construction and how easily it is put together. I am pretty handy so no real issues but if you are not these would be a bit of a challenge
Due to the long wait, and mostly due to the poor boxing, I am not sure I would order again.

Tip for consumers: Within a few days of writing my review I was contacted by Dot & Bo. They offered to exchange the damaged Rolling Rustic Bookshelf. I declined since I had already assembled it but the fact that they took the time to reach out I feel says a lot. When I emailed back they then offered me a 10% refund which I accepted and received immediately. I have to admit I was impressed.
They need to review the packaging as I still feel had the items been boxed correctly they would have arrived in better condi

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