Steve S.

Poor job mowing and terrible customer service after the job was done. This company believes the customer is always wrong.

It is hard to understand how AirBnb stays in business with their non-existent customer service and total lack of concern for people simply trying to do business with them.
I chose an available property, emailed the property owner and submitted my payment information. After giving all of my info, I got a vague pop up notice from Airbnb saying there was some problem in accepting my credit card information advising me to use their HELP desk if I wanted immediate help. Of course I wanted immediate help, I am trying to book a property for a vacation and the clock is ticking.
I tried submitting my credit card information again, getting the same error message. I tried using another credit card and got the same error message.

I then went looking for the well hidden "HELP" tab on the Airbnb website. Honestly, it's as if they do not want you to find out how to communicate with them.
I submitted a message with my problem and about 18 hours later I received an email containing a "form letter" response that had NOTHING to do with my particular problem. Additionally Aivbnb "closed" the case, making it impossible for me to respond to the thread. Their message to me was clear, "We sent you an email, we really don't care about your problem, now please shut up."
Coincidentally, about 18 hours later, the property owner started emailing me, telling me the property was available and asking me if I NOW wanted to book it.
In conclusion, Airbnb makes it very difficult to ask a simple question and receive assistance, while letting their customers know the company has absolutely no intention of offering any kind of quality customer service. I have deleted my Airbnb account.