Steven T.

I sell on Amazon (not a huge volume but 1500 units a month) and have been having issues with obtaining brand recognition. I applied for brand recognition following the instructions provided, submitted documentation, and was given a window of 48-72 hours for a decision. During this time, my listing was made inactive due to pending approval. Odd, however, 3 amazon seller support representatives assured me this was normal. 1 week goes by, I have not heard an update, I call Amazon to ask why it is taking so long and why I cannot sell my product under generic. They assure me it is being escalated and they will inquire about my listing is inactive. I receive a pre-typed response with a link to standard selling regulations I can sift through. No response. This becomes a routine, wait 3-4 days, contact them, a new seller support associate assures me they're working on it, then nothing. I have spoken to 20+ associates, and numerous leadership personnel, and still, no resulve. I am in week 7 now of waiting for them to find competence in viewing a picture with my product brand name listing (mind you, I have photo proof of this being my brand as it is a product my wife and I created) OR just allowing me to sell my product under generic. Long story short, seller support is a joke and appears to have incompetent or unwilling people to assist sellers. It is frustrating to sit on inventory in the warehouse and be charged for storage or be charged for a removal order because these people can't put minimal effort into their job. I know Amazon has a history of making it difficult to fire people, but could you maybe hire someone helpful in that department? If you are a new seller, I hope you don't have the experience we have. However, be prepared to not receive support from Amazon. In my experience, they don't seem to put much value into sellers.