Steven E.

I ordered some shipping boxes and packing tape on Monday October 28.2019 and their carrier, Prestige, which was an unmarked rusty van, delivered them Wednesday October 30... cardboard boxes delivered in the rain, unprotected, and at least 3 or 4 of those boxes in the bundle were already somehow mechanically destroyed... I have no idea what happened but I refused delivery. I called Staples and they agreed to reship on Thursday October 31... but when 6pm arrived and my order didn't, I looked up my order. The shipper lied and said I refused the Oct 31 order! Chat reordered and said they go out ASAP... but the email confirmation said Monday November 4th. I just told Staples chat to cancel the entire order but I'm not sure I got through to the guy so I responded to the confirmation with a cancel order as well... and included an explanation. I'm done with Staples and no $10 courtesy coupon is going to change my mind. Perhaps they shouldn't rely on slugs driving beat-up child molesting type vans to make their deliveries. Never again.