Steve M.

I called and explained the below situation, after describing the whole thing the guy on the phone says..."so your trying to make a reservation but the site wont let you?" This site is a total waste of time!

I travel a lot for work. This was hands down the worst car rental experience that I have ever had! I called for the shuttle to come to the airport 3 times and after a full hour a shuttle with a different name showed up! I had to ask another rental car driver if he knew what shuttle to take! When I finally made it to the rental counter it took me another 45 minutes to actually get the car, stating that the Manager couldn't figure out how to get the gas tank open! When I made the reservation I specifically said that I was returning the car at 6am. I had a 7:30 flight and that would have been plenty of time! I called on the day before to verify the 6am drop off and was told that they did not open until 7 and that they did not have a drop box! And if I left the car in their lot I would get a "penalty" but no one could tell me what the charge would be! Because of this I had to change flights costing me $300! Terrible company! I will NEVER use them again!