Steve M.

Terrible experience trying to buy a new Fender Strat and Marshall amp. Long story short, I tried buying a "new and ready to ship" guitar 3 separate times and all 3 were used display models from Guitar Center stores that were damaged and missing parts. The amp was also a used floor model from the store with cosmetic damages.
The sales reps were really nice, apologized and promised each time that the next item would be a new one. They also give you their direct contact info but it's impossible to actually reach them directly (they don't respond to emails, no call backs, etc). I had to charge my credit card for each item since they can't just exchange it and took weeks for each charge to get refunded. There's also no way to speak to anyone in management or complain if something goes wrong.
What a terrible company. Had these bad online experiences with both Guitar Center and Musicians Friend (same company). They just try and unload all their used junk from the Guitar Center stores. Shop somewhere else!