Steve L.

Dear Steve:

I am truly sorry to hear this. I received your complaint to the SiteJabber.com page for Spokeo on December 22,2023 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.

Please note, all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.

Regarding cancellations, Spokeo subscriptions can be cancelled at any point during the subscription term. For instructions on how to cancel, please view the following article in our Help Center: https://help.spokeo.com/hc/en-us/articles/115010516568-How-do-I-cancel-my-Spokeo-subscription-.

Furthermore, please note that cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

Hello Steve,

Thank you for leaving a review and I'm sorry did not find the information you were looking for. I understand how frustrating it must be not to get the information that was promised. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

I have also searched on my end and I sincerely apologize, but I could not find any additional information on your request within our database. This may happen if the email address is under any of the following conditions:

(1) is a dummy/system-generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.

Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.

If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315