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Bought a heater which once installed obviously leaking- had videos and jacuzzi repair person verifying new heater was leaking- but customer service requires shipping back at my cost to do warranty inspection because it had been installed. How do you know it isnt leaking until you install it? Hopefully I will get a refund- I did purchase a second heater from same company which is functioning well. Disappointed with customer service and poor return process. Steve in TX
Tip for consumers:
beware prohibitive return process for defect
Products used:
sundance trombone heater
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Owners must never be present this this business. Either this or I was talking to the owners...
Do not do business with these people. Their website claims hot tub covers will ship in 2-3 weeks....
