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Owners must never be present this this business. Either this or I was talking to the owners daughter. I could not belive the unprofessionalism and complete lack of control by their snot nosed little punk customer service reps. Two seperate incidents where I had to deal with these immature children. I WOULD NEVER work with this bush leage - garage sale professionalism, of a business again.
Tip for consumers:
Be very careful. I returned a $600 Spa heater and they declined a refund, saying it was damaged. I NEVER TOOK IT OUT OF THE BOX, NEVER USED IT AT ALL> Its a scam. UNless it was damaged by FedEx when shipped, this would be the only way possible for this to happen. All original packaging, never even removed from box. I am requesting photos of damage to call their bluff - I dont belive them at all, and their customer service people are snot nosed little $#*!s. VERY VERY COCKY and rude.
Products used:
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Bought a heater which once installed obviously leaking- had videos and jacuzzi repair person...
Do not do business with these people. Their website claims hot tub covers will ship in 2-3 weeks....
