Stephen v.

Puchased two desks by Techi Mobili. Attractive, fair price, heavy enough for office use BUT each arrived banged up in boxes about to fall apart and missing assembly parts which prevented assembling the desks. Many types of office furniture use parts available at Lowes, Ace, and others, but not TM -- they use a cross-dowel that is smaller than all the others. So, call Tachi Mobili, expecting them to ask my address and send the parts. No. They send me a form, demand proof of purchase, photos (of the missing parts I guess), details from the product, etc. Wow. Missing parts is a good way to bring my review from 5 to 1. Good customer service can mitigate that BUT, in this case, I would choose minus 5 if that's possible. Ordered from Staples because of reputation. Will just use Amazon in the future.