Stephen K.

The first half of the transaction was good. Received the currency and the denominations requested on time (for a £5 surcharge to get small notes).

However, I had excess currency on my return and used the "buy back service". The buy back form and website are misleading in that whilst they say that "we will apply the exchange rate on the day of receipt back to our offices" they do not make clear it is a completely different set of exchange rates not mentioned anywhere on their website and not communicated. I. e. You send the money back and they arbitrarily apply an exchange rate of their choice without discussion. I would not have minded if the rate was vaguely competitive but that was sadly not the case. Will never go near again.

I raised this with them and they were disinterested and felt, despite the obvious, all was as clear as it should be.