Stephen E.

FactoryOutletStore sent me the wrong replacement battery twice, first as FactoryOutletStore, then as BatteryMonster. The second time, the customer service rep told me to throw away the battery and that they would credit me. When I called a few days later to check, someone else told me they wouldn't credit me unless they received the battery they sent me because they claimed I ordered the wrong battery. When I asked for a manager, they left me on hold and never answered the phone. This is the last time I will be doing business with them and I would encourage others to go elsewhere as these people don't honor their commitments.

Update: I finally got another customer service person who was very accommodating. He went ahead and credited me and I sent back he wrong battery. (Was the right thing to do).