Stephen D.

Fraudulent charges for leads that do not meet my job description. I was recently charged for 3 separate service requests that were labeled as financial planning, which is the service I provide. I responded to leads that were labeled as such. When the leads contacted me to begin service, they each individually described their needed service to be something other than financial planning, such as tax planning, and business planning, which I do not provide. When contacting Thumbtack about this, they said that since I sought out these jobs in their opportunities section, they are not responsible for the job, and I pay for the lead no matter what. This basically means... if someone advertises for financial planning, and it turns out they need a roof leak fixed, I am responsible for paying for the lead even though it was falsely advertised. The definition of fraud is wrongful or criminal deception intended to result in financial or personal gain. This definition fits what Thumbtack is practicing in.