Stephanie W.

The best part about Orchard is their customer service, they are very easy to reach and it is easy to navigate their site. I'm very pro-secondhand-buying, but this was a huge mistake. I bought a phone from Orchard just over a year ago, they have a 1 month return policy and at about 6 weeks the battery on my phone started to die. At this point, 1 year into having a phone and using it quite lightly, my phone can't stay on for more than a half hour, and dies at 70% battery. I can send it back to orchard for a battery replacement (which I would have to pay for) but this would mean weeks without my phone (impossible with work) and I don't want to sink more money into this. Extremely disappointed.