Stephanie L.’s Reviews of Adore Me & more

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Lingerie

1/17/17

As a first time customer I will NEVER order from here again. I placed an order on January 8th and it is still "processing" as of January 18th. Their "processing" phase is noted to take 1-2 business days and here I am on day 10. Their delivery window was Jan 11-17th. I have spoken with customer service 3 times in which I was told I "just needed to be patient as the warehouse is backed up." If the warehouse is backed up and orders from 10 days ago still haven't shipped then perhaps they should stop taking orders to catch up. They put $10 towards my account which is a waste as I will never spend another cent here again. So disappointing.

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Adore M. – Adore Me Rep Over a year old

Hello Stephanie,

Thank you for your review!

We are deeply sorry to hear you went through this unpleasant experience with the shipping of your order, as here at Adore Me we do understand how important it is for customers to not only receive quality products, but also have them processed and delivered in a timely manner.

Therefore, we apologize for the delay in processing, we are aware of this issue created by an unprecedented number of orders and we are already diligently working on eliminating it, so we can ship all orders as soon as possible.

Furthermore, to address your concerns, we can also confirm that your order #301539732 was shipped from our warehouse and will be delivered to you in the shortest time.

Please rest assured that for future orders we will take all measures to insure these unfortunate occurrences won’t arise anymore.

Should you have any other question or concern, don’t hesitate to contact us! We are always happy to help!

Best,
Adore Me
help@adoreme.com