Stephanie D.

I HAVE BEEN THE VICTIM OF BEST BUYS GEEK SQUAD! AFTER TAKING MY IPHONE IN FOR A SIMPLE RESTORATION, UPON LEAVING THE STORE ASSUMING THE PROBLEM WAS SOLVED AND THIS WOULD BE THE END OF STORY. AFTER A TOTAL OF 6 WEEKS I WAS FRIGHTFULLY EMAILED THAT SOMEHOW THE GEEK SQUAD HAD MERGED MY APPLE ICLOUD TO THE BEST BUY STORES APPLE MACBOOK! THEY HAD ACCESS TO ANY AND ALL OF MY PERSONAL AND BUSINESS INFORMATION VIA ICLOUD! THEY EVEN WENT AS FAR TO SAY THEY COULD EVEN SEE MY FACETIME CALLS! I THEN BECAME FURIOUSLY SUSPECT AS TO WHY YOU GUYS HAVE WAITED 6 WHOLE WEEKS TO INFORM ME OF THIS HORRIFIC SITUATION! I THEN STATED TO THEM THEY HAVE BEEN A CYBER VOYEUR INTO MY PRIVATE FACETIME VIDEOS FOR ALMOST ONE MONTH AND A HALF! THEY HAD NO SINGLE EXPLANATION OF THIS CYBER BREACH / INVASION OF PRIVACY! FOLLOWING THIS I WAS TOLD THE MACBOOK HAD BEEN ON THE STORE FLOOR OPEN AND ACCESSIBLE TO THE EMPLOYEES AND POSSIBLY CUSTOMERS AS WELL! NO CONSUMER PRIVACY OR CONFIDENTIALITY WAS UPHELD. SO TO THIS DAY THERE IS AN UNMEASUREABLE AMOUNT OF STESS, UNCERTAINLY AND THE EXTENSIVE BREACH OF PRIVACY! NOT ONLY THAT BUT THE BEST BUY EXECUTIVE REPRESENTATIVE DISPLAYED AN INEXCUSABLE LACK OF CONCERN BY STATING HE DOES NOT BELIEVE THE BREACH OF PRIVACY WAS AT ALL A POSSIBILITY. SO WHEN I ASKED HIM IF THAT BE THE CASE WOULD BEST BUT ASSUME ANY RESPONSIBILTY IF THE EVENT THAT HE WAS WRONG AND HE REPLIED NO! HE DIGUSTINGLY STATED NO! BEST BUY WOULD NOT ASSUME ANY RESPONSIBILITY! THEREFORE, LEAVING ME VULNERABLE TO ANY AND ALL FUTURE CONSEQUENCES!