So I have given a three-star rating for Vistaprint, for the following reasons:
We'll start with the PROs!
-It was very easy for me to customize my design
-Delivery was much faster than estimated
-The final product looks quite nice
-I had a question regarding my order, and when I called around 8 pm at night, I was answered almost straight away (but I don't think their call center is based in AUS, as I wasn't talking to a native English speaker)
Now I would have given 5 stars if it weren't for the CONs...
-The first package arrived with a part of my order, but I was disappointed that the RSVP cards came without any external envelope or protection, the stack was just loose inside a much larger cardboard package. This meant that the edges were slightly damaged (but not unusable).
-Later that same day, the second package arrived with the rest of my order. Upon opening, I was glad to see that this bigger cardboard box came with air pillows around the cards, but I soon realized that these card stacks too were merely put in the box with no covering, so again the edges were slightly damaged.
-I had expected both packages to be delivered to my door (my packages always come this way normally, even if I don't sign for them), but both were put in my letterbox, and as the second was too big, the lid of my letterbox was just left open (it was raining earlier that same day!). Any small amount of rain would have ruined the entire order, as the card stacks had no protection aside from the cardboard box they came in.
-The envelopes that came with my order were glued together crookedly (though I can't complain "too" much, as they were free).
-the return address labels weren't white as advertised, instead, they all came in a Karki/cream colour, therefore don't really match my white invites and white RSVP cards.
-I paid extra for Linen, but the invites were a lot thinner than I was expecting.
So in summary, my items are definitely usable and the invites still look nice (luckily you can't really notice the edge damage when you hold a single invite), but a little more care taken to how everything was packed and sent would have been good. I got everything cheaper as I used a 50% off coupon code, but if I had paid FULL price I think I would have been less satisfied with the end result, given the cost.
Hi Stephanie,
I am so sorry to hear about the issue with your magnets. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I can see that one of the members of our Customer Care Team has reached out to you via email about the order. Please respond back to that email at your earliest convenience and we can further assist from there!
Thank you,
Kevin