Stefan V.

Bought a purse on sale from their site. When delivered, it was the wrong item. Not wanting to stand in line at a physical store (Covid times), I called their customer support. After an hour of waiting (Black Friday, so not their fault), the woman can exchange it, but asks for my credit card number. Apparently they will charge again for the right purse, and give back the money for the original a couple of weeks after it's returned. And I have to pay for return shipping for the wrong product that they sent me. What? Is there any doubt why customers are shopping on Amazon instead of other e-retailers? Because their customer support and returns are so much easier!