Stefanie S.

We booked in February a cruise for April 2024. We payed the required deposit and added also insurance on it because things can change but no one told us that that had to be paid right away too. We was told it has to be paid before full payment of cruise. Now 3 months later we saw that we had to move the cruise for 2 weeks later ( that cruise would be even more expensive) guess what out of luck. We spoke with 10 different people. No help. Even if we had paid the insurance right away there would be no guarantee we get the deposit back. We did not even mind loosing the extras who came with the other cruise we just wanted that the deposit get transferred to the next cruise or a board credit ( which had ended up in their pockets anyway) but no, absolutely no help. So we canceled completely and lost our deposit 3months after we booked., but I refuse to give a company who cares so less about their customers or even keeping customers for their business any penny more. NEVER again Carnival

The shipping was super fast. Item exactly what ordered and a great price. The communication between the company and vet must be straight on, because it took only 3 days until the product came