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When UPS failed to deliver our order, proof of which is recorded on 30 days of our surveillance cameras, I tried to contact GotPrint.com to let them know. They never returned a response. In my opinion, any business that fails to follow up on a customer concern about a paid order is not to be trusted. I am not sure if this is an isolated issue or not but would like to caution others about my experience. The cost of the order is beans compared to the time and money lost preparing the order. One would think a business like GotPrint.com would know that and show a little more care in their customer service department. The lesson we learned was just to pay the extra to have a brick and mortar do the printing for us.
As for the response noted by GotPrint.com, that is not entirely true. They did not reply until after I posted this review, and they did not reply within two business days as they claim. Further, I submitted the claim myself and followed it until UPS could not prove they delivered the package. The driver did not record the location of the drop and I was able to prove s/he never arrived at my door.
Tip for consumers:
Before purchasing from GotPrint.com, I suggest you first insure their customer service department is responsive to your questions, comments, and concerns.
Products used:
I order 1000 business cards, full color on both sides.
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Hi Stacy,
We strive to provide the best customer service possible, but issues such as damaged or lost packages are out of our control. We received your email regarding the lost package and all responses can take up to 2 business days. We are very sorry your package was not delivered and we have started a lost claim on this to try and locate your package, we have emailed you offering a reprint, refund or discount code for a future order if we are unable to locate the package, please reply to the email and let us know how you would like to move forward.
Thank you.