I feel like this is a fraud company. I emailed 4 times before I got a response only to be told that my item wasn't one that could be returned when it says nothing about that on the ordering page. I ordered the poison apple AirPod case which has no attachment to prevent it from just coming a part. Faulty design. So money down the drain. Very very very misleading. 100% guarantee lies. Wish I had looked at reviews before ordering.