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Had decent luck with this company in the past. Recently ordered a fairly standard but drop sensitive part that I had ordered before. Part arrived appeared to be new and OEM. However package had been opened and the foam nest was missing. In its place an assortment of cheap bubble mailing material (the large ones from a well known online retailer) had been used and most had been crushed. Customer service proceeded to argue with me that this represents OEM quality and actually was additionally inspected by them (this is on trust pilot). I have an actual OEM part on order from a dealer and will update the photos when it is in hand. If it is the same as this I will update my review. I have also noticed that they list a google rating on the homepage, but do not appear to have any actual google reviews. Other review scores do not appear to match actual values from homepage. This will require further investigation.
Products used:
I used the other items in the shipment, which I would have had shipped free or purchased locally. I had packaged my return before they sent a paid return label. The part in question represented more than 70% of the purchase and I paid to have it overnighted to me.
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Steven,
We apologize for any inconvenience caused with your order. The waterpump is sourced directly from BMW and is a Genuine BMW pump that you would purchase from a dealership. Our QA team may have opened the manufacturers box to audit the product and/or add additional packing material to the box to prevent any damage during shipping, as shown by the pictures you provided to our team.
As you saw, we have sent a free return label to your email if you would like to return the package to us. We were also happy to process a refund for the cost of your expedited shipping.
-FCP Euro