I made an attempted to order a product online, I was charged but never received a confirmation email. I called CS they asked for the confirmation email number I never received. I spoke with a manager she took my info and placed the order again only to wake up the next morning to it being cancelled. You can bet they put another hold on my CC. I call CS back only to be told they can no longer process my order because their incompetence. I hate this company. I had a similar issues every time I try to make a purchase online.