Sad to see all the negative reviews, but I've had nothing but good experiences (knock on wood, right!?!). Delivery is here when they say, shoppers have been interactive, shoppers and delivery has been considerate and professional, and the one time I was charged for the higher count item, but received the same count with a lower quantity, Instacart reimbursed me the item I was charged for with no hassle. This is a great service when I'm otherwise busy, sick, or stuck home for whatever reason and can't get to the store.