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I placed an order for several items on 12/25/15, as of today 1/28/16 still have not shipped. According to my order receipt I was supposed to receive the item tomorrow, hard to do when they haven't shipped. They did however charge my credit card fully on 12/25. I called today and demanded a full refund, was assured it would be put through. Tonight I receive an email that all of a sudden my order shipped today and can no longer be canceled or refunded, shame on them. Oh and some of my order isn't included in the shipped items do where is the rest? BAD COMPANY DONT DO BUSINESS WITH THEM, I WILL NEVER AGAIN!
Update to my order, they cancelled one item in my order without asking me if I still wanted it, I did as it was a gift. I assumed they ran out of that item, NO they still have it in stock so why was it cancelled from my order and not shipped? They charged me in full a month ago and now they don't have the courtesy to ask before cancelling part of an order I have been waiting a month for.
Update 2 they answered but said I canceled item, not. They said they shipped the items due to be delivered February 2 but the item they cancelled was one of those items. My review stands.
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Hi Sonjya,
Thank you for taking the time to share your honest feedback. We apologize for this frustrating experience and want to assure you it’s the last way we want any of our customers to feel. The pieces in your order had estimated arrivals of 01/26-02/02 as detailed on the product page, add to cart, and confirmation email. They are track to be delivered 02/03. We sincerely apologize our estimate was off by 1 day.
Because the pieces had already shipped in accordance to their delivery estimates, we were unable to cancel as requested. The piece cancelled was cancelled at your request. We couldn’t cancel the other pieces because they had shipped, so we cancelled the one item we could. We apologize if we misunderstood. It wasn’t our intention to cause further frustrations. We are here to assist you in the best way possible.
Very best,
Dot & Bo Community Management