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Process seemed simple.
I'm based in Japan, sending my Mum two Mother's Day gifts.
I ordered a gift basket and a bouquet of flowers. Tracking update mentioned that they have delivered both items, the gift box was delivered however my Mum didn't get any flowers.
Unsure if I can get a refund for the flowers as it cost a significant amount.
Very disappointed.
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Empty.
Hi Sila,
While I'm happy to gift basket was received well, it saddens me to know the flowers are missing. We have reported this concern to the local florist partner and sent you a PM regarding the delivery. We are truly sorry that this happened and appreciate you reaching us. Please respond to my email if there is anything further we can do.
Best Regards,
Sara M