Shumara J.

In late 2021, I opened a business account knowing that I would make several large wire transfers both domestically and internationally. I went with Chase thinking that, since they were a big bank, transfers would occur seamlessly. Unfortunately, they are not. A 5 digit international transfer, that I personally approved, was flagged as fraud. No matter how hard I tried to tell them that I did send the money, they seemed absolutely sure of it.

There was a five-digit deposit in the account that was able to cover the international transfer. Since the deposit was more than the transfer, the balance was still positive at the time the account went under investigation. Now I am being told that the account is in the negative. Apparently, the deposit used to cover the transfer has been returned and the transfer itself has yet to be recovered.

Previous to this, I was told that the investigation was completed and a cashier's check of the remaining positive balance would be mailed. Now, for reasons really unknown to me, the account is back in the negative.

All of this was told to me after over 2+ hours of waiting on the phone. They cannot tell me when this will all end. I need that money but it is held up through no fault of my own.

If you are a small business, especially if your account is young, I do not suggest banking with Chase. You could be flagged over a simple wire transfer and have much-needed money held up for no reason at all. I do not plan to bank with them ever again.