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1 Review by Sherry

Verizon Wireless

Verizon Wireless

8/21/19

I was told when I signed up with Verizon I would get 3 gift cards totally $600 for porting over my 3 numbers from Comcast. I was also told I would receive $150 as a sign on bonus. I was supposed to receive this within 4 to 6 weeks. After 6 weeks I called they said you need to submit the rebate. Which I did. I still had not received anything within 3 weeks. I called back I got a good customer service person at that time. She credited my account for the $150 sign on bonus. She also had 1 of the rebate cards sent to me. Rebate center did not send the other 2. I contacted the rebate center. They told me I was given false information by sales person I qualified for only $150 for each rebate not the $200 I was told by the sales person. Of course I did not accept and contacted Verizon due to the deception. I sat on the phone for 4 hrs. I was hung up on and got disconnected several times being transferred. I finally spoke with someone that said she would override the the situation and I would receive the rebate I was initially was told. 2 weeks no rebate I called back spoke to a supervisor that wanted to only credit my account for $150 on the 2 rebates. I was totally mad at that point. I told her that was the worst deal I had gotten from the deception I was told in the first place. I ask to be transferred to the rebate center. She remained on the line and totally attempted to sabotage to make the situation to what she wanted to do to start with. She was very unprofessional and interrupted. I guess thats why she has her position. I received nothing and I will never recommend verizon to anyone. No only do they have unprofessional supervisors. They also have deceptive sales people. I believe these sales people are hired at minimum wage with very little training. I forgot to mention the phone conversation was not recorded until the supervisor put the rebate center on the line which she made herself look like she was right and I was totally wrong.

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