I ordered a $16 candle. FedEx shows it delivered, but I didn't get it. I called to let WM know so it could be traced. They said the only thing I can do is call the police department and report it stolen, then send them the actual police report? What the heck? Call the police department to come to my house to report a $16 item? Are you kidding me? Seriously. FedEx can't track it, either because of the method of shipping WM uses. I'm not going to call the police department. I'm not going to waste their time, so now I'm out the $. How horrible is that? BE CAREFUL when ordering online. Know you will have to file a police report if you don't get it. What a JOKE!