olga B.

I have only purchased items from World Market on line twice and both times has been a problem. As many others have said here, when you purchase on line it says is in stock. Then you go to pick it up at the shop and you realize the order is incomplete, the manager says he doesn't know what happened, but the rest will arrive at some point. In my case, I ordered 4 bottles of Herdez Chipotle cream. I received the wrong salsa, and only 3 bottles not 4. I paid $25.45. I went to return the order to the shop nearest to me. I showed my order purchase and they refunded me only $12.35. I pointed out that was wrong, she says, we can not refund the shipping cost which was $9 and I said what about the other bottle? She said you only returning 3 so I can't refund the other one! I said, you never send it to me but I paid for 4 bottles! She said there was nothing she can do. This is a total scam! The other time I bought something on line it was for a set of 10 forks and 10 knifes. They sent an email that the order was ready for a pick up. I went and the order was incomplete, there were only 5 forks and 4 knifes. Their explanation, that was the only they had in stock! Why don't you email the customer informing of this? I don't want an incomplete set! Again, it smells like they are shady and liars. It looks like to me a class action law suit should be set up because this company lies and deceives customers all the time.
NEVER AGAIN! DO NOT SHOP ON LINE HERE!