I am a platinum++ Ulta shopper and normally I am satisfied. However I recently had s situation where I purchased the Cargo Emerald City palette available only online. Before I purchased I read the online reviews and they were glowing - 4.5 star product on average. When I tried the palette it was clearly not a 4.5 star product. I felt like I should go online and leave s review to make sure other customers would be aware of the issues, mainly the fact that the emerald green color actually looked grey brown on the eye and product fallout was very high and I thought the price was too high for the quality. Even with all that I still gave it 3 stars which was more than fair. This has been 3 weeks ago and my review is still not showing up. Thinking I may have screwed up I left a second review. Guess what? My review is still not posted on Ulta. This tells me they are censoring reviews for the sake of sales. They are not interested in providing you with accurate reviews, just the great reviews. Beware and research the products elsewhere before you buy.