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My daughter was flying from Australia
Booked thru Trip.com
When she was at the airport
She was told she cannot board the flight since her first and last name were backwards during booking!
She begged and pleaded but Air Canada would not let her board! Being a mother and with terminal illness my daughter was coming home to BC to visit me!
She had to purchase a whole new return flight!
Now she is back and forth with Trip.com and Air Canada. They are taking her in circles!
So sad! Ticket is non Refundable but trip. Com messed up her booking!
Now nobody wants to own up
Instead they claim it was a " No Show passenger "
But she was at the airport and has proof she purchased another full ticket!
My daughter has wasted several days talking back n forth!
This is unfair and heartbreaking to see my daughter who was already struggling to not only afford to purchase one ticket let alone two!
Besides that she was coming home to me ( her mom) who is not well.
I urge trip. Com to please look into this matter!
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Empty.
Dear Shenaz O.,
Thank you for bringing this to our attention. I regret to learn that you have encountered inconvenienc. Kindly know that this is not the service we want you to experience. We would love to assist you in any way possible.
To assist you further, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards,
Amber
Trip.com