I can't believe how horrible this company is to work with! I ordered men's shoes and I did receive them. However it turns out they were actually women's shoes. Nowhere on the description is this stated, so obviously they were too small. I have called customer service 10+ times, on hold for over an hour each time. Every rep tells a different story on their return policy, but all said they were sending me a return shipping label. I never received one. This company is horrible. I wish I had read these reviews before I ordered. I am now going to give the shoes away, as I can see by reading the reviews that I will get nowhere with any returns to this company. I would never order from them again.