Shawn C.

Bought a white dress in June for my school reunion, the dress came on time. Was so excited, open the package... the dress was not white, it looked like something worn already then washed with colored clothing...
There is no way you can have an interaction with a customer service rep so you have to send an email, then maybe wait until the following day to get a legit reply. Then when you do get the reply; DHL has to send you a courier, you have to make up all sorts of label & with copies to send that one item back. Then. You wait, & you wait & you wait ( while sending emails to Na-kd), with no positive reply as to when you will be refunded your money.
That has been since the 9th June & now today is the 18th July & im still waiting. Still getting the run around about they are reviewing my return.
Give me a break! Never again in my Lofetime!