shawanda c.

On 3/01/2020 I placed order #*******793 via the mobile app. On 03/05 I received an email stating that the package had been delivered. I then went to check the time of delivery only to find out that the package had been delivered to an address I haven't lived in for about 4 years. So I think to myself, okay, I may have screwed up let me check the address that I have on file in my account. I did that to only discover that the address is not linked to my account at all. So I then go check my previous orders to see where the lapse in information came from but again, my older orders reflect that address. So confused, I reached out to Macy's to only find out that my only option was to receive a gift card which I was later able to use to re-purchase the items (this is after several phone calls and conversations with 2 different managers/supervisors) The first I spoke with was able to issue me a gift card but no help on how I could actually receive the packages that I ordered. The second manager was able to use the gift card and place the order for my items. The second manager also informed me and reassured me several times that he was able to update the address and he would be able to provide me with a 25% discount coupon for future purchases. So considering the issue my next five questions were "how can I be confident and reassured that if I order in the future, my packages will be delivered to the correct address?". Each (expletive) time I asked he assured me with "ma'am I can assure you that you will not have this issue in the future, I have updated your address". So forward to 03/08, I placed another order (order #*******262) and I am back in the same damn boat. I received an email this morning stating that my packages will deliver in multiple packages. I go to check the address and it's being delivered to the address that I was assured was removed from my profile. Macy's can't do anything because it has shipped. They can monitor and have UPS send it back to them. In order for me to receive my items I have 2 options: one; pay for the items and once Macy's receives them back I can get a credit and two; wait for Macy's to receive the items and they can issue me another gift card and they can then use it to repurchase my items. But in the mean time my packages are being delivered to an unknown person who lives in a complex where they are stealing packages that are left outside, so people are walking around in stuff that was paid for with my blood swear and tears. I work 8 a.m. - 4:30 p.m. with 6 kids at home. I do not have the time to sit outside and wait for packages to be delivered. When I was told that the issue was resolved I trusted that and I went out on faith and placed another order. It's not often that I get to shop but when I do it's for quality and I thought I would receive that from Macy's, but the quality of customer service is really missing from what I have experienced. But I am only one person that is contributing to their sales so I guess I don't matter and I have been shown that several times within a week. So thank you Macy's! Signed *A Pissed Off Online Shopper*