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Sharon H.

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1 Review by Sharon


I have been trying for almost 2 weeks to get a compliance report that I need for the court. Each and every time I am told 24-48 hours, and that it will "now' be expedited... and... nothing. I am then contacted for BASIC information (10 days later) regarding the county and court case number, which should have been requested from the start. Another delay. I was told specifically earlier this week I would have the report no later than Wed (Its Friday today). Each and every time I am on the phone or chat online no less than an hour. Each and every time, they "resolve" the issue and still no report. Yet they have no issue billing me right on time. Had they processed this request in a timely manner, I would not have been billed this last time (device should be removed by now). Sigh. I cannot seem to speak directly to the compliance dept, or get a hold of a supervisor. Its crap. Frustrating and an abuse of paid for services.
Extremely unhappy.

Update: after reading the other reviews I realized the same thing has happened to me. Repeated draining of my battery and being charged for unnecessary lock outs. I wish I would have read the reviews 1st.

Do yourself a favor and go with someone else.

Tip for consumers:
customer service is nearly non existent, frustrating, and when you do make contact, don't expect any true or timely follow up.

What i WILL say is that the company that has installed and serviced my device, CAVE AUDIO, in Woodburn , OR, is AMAZING. The owner is friendly, personable, HONEST, and knowledgeable. Prices are more than fair, and he always aims to accommodate.

Intoxalock, however, quite the opposite.

Products used:
intoxalock device


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