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Read the fine print of the fine print. Shelving arrived damaged, they want you to completely unpack the item while the driver is standing there and inspect the item, otherwise you won't get your money back except maybe 1/3 of it from the delivery company, and you don't get your shipping fee returned either.
Sharon H.'s review of KaTom earned 6 Very Helpful votes
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Hi Sharon. Sorry to hear that you received damaged items. I spoke to our customer care department and they said they have been working with you to resolve your issue. If you have any other questions or concerns, please contact us at cs@katom.com. Thank you.